Frequently Asked Questions

Responding to reviews shows customers you care about their feedback. A public reply is visible to the next person who reads that review.

Ideally within 24-48 hours. Quick responses show you're attentive and value customer feedback. MagicReply helps you respond in seconds, not hours, so you can maintain fast response times even when you're busy running your business.

Absolutely! Responding to negative reviews professionally can turn critics into loyal customers. It shows potential customers how you handle problems. MagicReply helps craft empathetic, professional responses to even the most challenging reviews.

A good review response should: thank the customer, acknowledge their specific feedback, address any concerns, and invite them back. MagicReply's AI automatically includes these elements, personalized to each review.

MagicReply uses AI to analyze each review's sentiment, tone, and content. It then generates a personalized response that matches your brand voice, addresses specific feedback, and maintains professional standards. You can edit, regenerate, or post directly.

MagicReply supports Google Business Profile reviews. All your Google reviews appear in one dashboard where you can generate AI replies, post responses directly, and manage your reputation.

MagicReply automatically learns your voice by analyzing your past review replies and your Google Business Profile. It captures your greeting style, sign-off, vocabulary, and personality so every AI reply sounds like you wrote it. You can also pick from 10 pre-built tones or fine-tune your voice profile anytime from settings.

Auto-Reply mode (available on Pro and Business plans) automatically responds to reviews matching your criteria. Set rules based on star rating, keywords, or sentiment. Perfect for handling high-volume positive reviews while focusing your time on critical feedback. You stay in control with override options.

Absolutely! Every AI-generated response can be edited before posting. You can also regenerate with different tones, add personal touches, or use the response as a starting point for your own writing.

Yes! MagicReply is perfect for businesses with multiple locations. Manage all your locations from one dashboard, maintain consistent brand voice across all responses, and track performance by location.

An AI reply is when MagicReply generates a response for you — you can review, edit, and regenerate as many times as you need within your plan limit. A Google post is when you actually publish that response to Google. Free users can generate up to 15 AI replies and post up to 5 to Google in total. That allowance does not reset each month. Pro and Business users get unlimited of both.

Yes. We use industry-standard encryption for all data in transit and at rest. We never share your data with third parties, and we follow strict security protocols. Your reviews and responses are only accessible to you and your team.

We store review data to power the dashboard and analytics features. You can export or delete your data at any time. We never use your reviews to train AI models for other customers.

MagicReply offers 3 plans: Free ($0/mo — generate up to 15 AI replies and post up to 5 to Google in total; the allowance does not reset each month), Pro ($19.99/mo, unlimited AI replies and Google posts + auto-reply automation + analytics), and Business ($49.99/mo, unlimited locations + team collaboration). Pro and Business include a 7-day free trial.

Free is perfect for getting started — generate up to 15 AI replies and post up to 5 to Google in total. The allowance does not reset each month. Pro ($19.99/mo) is ideal for single-location businesses with unlimited replies, auto-reply automation, and analytics. Business ($49.99/mo) adds unlimited locations and team collaboration for franchises and multi-location businesses.

Yes! You can cancel your subscription anytime from the Settings page. You'll retain your features until the end of your billing period. No cancellation fees or commitments.

Yes! For businesses with 10+ locations or specific compliance requirements, we offer custom enterprise plans with dedicated support, custom integrations, and volume pricing. Contact us for details.