Answer the guest in the innkeeper’s voice
At a small hotel or bed-and-breakfast, the person who made breakfast is often the person who should answer the review. MagicReply drafts that reply from what the guest wrote about the room, the stay, or the morning meal. You edit it and approve it before it posts. Hotel groups and franchises are covered on the hotels page.
Hotels & B&Bs face unique review management challenges that generic tools can't solve.
Check-in, breakfast, and housekeeping leave little time to write a careful reply the same day.
A squeaky floor, a late breakfast, or a kind note about the room should show up in the reply, or it reads as if nobody read the review.
A chain-hotel paragraph sounds wrong on a few-room inn. The draft has to be something the owner would actually send.
On a short review list, an unanswered complaint is a large part of what the next guest sees.
Purpose-built AI that understands hotels & b&bs review patterns.
You set the tone. MagicReply drafts a reply, and you change any line that does not sound like the inn before you approve it.
The room, the breakfast, the noise, or the host. The draft refers to what they wrote and does not add a room number.
The reply stays a draft until you approve it. You can soften a line or remove a detail first.
This page is for independent hotels and bed-and-breakfasts. Groups and franchises can use the hotels page.
The Lantern Inn is an invented name, and these reviews were written for this page. They are not MagicReply customers.
Invented example
Review
The room was quiet and the breakfast was excellent. We wish we had known breakfast ended at 9.
Draft you can edit before it posts
Thank you for staying at The Lantern Inn, and thank you for the kind notes about the quiet room and breakfast. We are sorry the end of breakfast service was not clear before you came down. Please write or call us if a future stay would help us show that timing more clearly. We will not promise a schedule change in this reply.
Invented example
Review
Our room faced the street and we heard traffic until late. The host was kind at check-in.
Draft you can edit before it posts
Thank you for the review of The Lantern Inn, and thank you for mentioning the host at check-in. We are sorry the street noise carried into the room. If you stay again, call us and we will look at which rooms we still have open. This reply does not name a room.
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